NEW! Welcome to Buttercross Health Centre and the Ilchester Surgery website
We have now combined our websites to share information on the services available at both Ilchester Surgery and Buttercross Health Centre as our teams work across both sites.
The Ilchester Surgery
17 Church Street
Tel: 01935 840207
Open Monday - Friday 9 am - 4 pm
(Currently closed between 1 and 2 pm)
Buttercross Health Centre
Tel: 01458 272473
Open Monday - Friday 8.00 - 6.30 pm
(phone lines are open at 8 am, doors open at 8.30 am
Revised opening hours from 2 July 2018
To make an appointment or speak to a member of the healthcare team, you can call either 01935 840207, or 01458 272473, or visit your local surgery.
PATIENT INFORMATION UPDATE - From 2 July 2018
We have written to all our patients recently to explain important changes to the ways that healthcare services will be offered between Ilchester Surgery and Buttercross Health Centre.
Ilchester Surgery will become a branch surgery of Buttercross Health Centre, with the practice lists being merged into a single list and all patients will be registered at Buttercross Health Centre. This will happen automatically; patients are not required to take any action.
From 2 July, the revised opening hours for Ilchester Surgery will be:
|Monday ||9 am - 4 pm (no lunchtime closure)|
|Wednesday||9 am - 4 pm (no lunchtime closure)|
|Friday||9 am - 1 pm|
On the days when Ilchester Surgery is closed, a full range of healthcare services will continue to run from Buttercross Health Centre for all patients. If you need medical advice or treatment please call the main appointment line: 01458 272473
Opening hours at Buttercross Health Centre will continue to be:
Monday - Friday between 8.00 am and 6.30 pm (6.30 - 7.30 pm pre-bookable appointments only)
From 2 July, we will also be introducing a range of new services including
- A new appointment line
- A daily telephone triage service for immediate medial advice,
- Regular, specialist support clinics for chronic diseases
- A new pharmacy team will be based in the practice to support all patients with medication and prescription queries more quickly.
- In August we hope to be installing a brand new phone system, which will make it much easier for patients to get through on the phone.
All patients will be able to book appointments with our extended healthcare team at both locations. For more information about the changes please read our;Frequently Asked Questions
During May, we ran a number of information and engagement events, for patients and their families to meet the team and share any ideas or concerns about the changes.
Thank you to the patients who attended; we have listened to your feedback and are grateful for your contributions.
If you were unable to attend the sessions, but have a question or a concern that you would still like to share, please ask the reception team at your local practice or email SHS.email@example.com and we will arrange a time for you to speak to our Practice Manager.
How can I get medical help, or advice when the surgery is closed?
If you require any medical assistance or advice outside opening hours, please visit your local pharmacy or call NHS 111. If you have a serious injury, or life threatening medical emergency you should call 999, or visit the hospital's A & E department.
Read more about the health services available in Somerset, including how to get medical advice and support outside of usual opening times.
(Site updated 25/06/2018)